Frequently Asked Questions – FAQs | Big Fig Mattresses

Question 1

I Am Having An Issue With My Previous Account Login. How Do I Log Into My Account Now?

Accepted Answer

We’ve upgraded to a new, secure login system. Instead of using a password, you’ll simply:  Visit the My Account  page. Enter your email address. Check your inbox for a login link or code. Click the link or enter the code to access your account.  No password needed!

Question 2

Why Did You Remove Passwords?

Accepted Answer

We’ve switched to a password-less system to make logging in easier and more secure. No more forgotten passwords or reset emails—just quick access via your email.

Question 3

I Didn’t Receive The Login Email. What Should I Do?

Accepted Answer

If you don’t see the email:  Check your spam or junk folder. Make sure you entered the correct email address. Wait a few minutes—it can sometimes take a moment to arrive.  Still no luck? Contact our support team and we’ll help you out.

Question 4

What If I No Longer Use The Email Address On My Account?

Accepted Answer

No problem! Reach out to our support team. We’ll verify your identity and update your account with your new email address.

Question 5

Can I Still Reset My Password?

Accepted Answer

No need! Our new system doesn’t use passwords. Just enter your email and we’ll send you a secure login link.

Question 6

I Clicked The Login Link, But It Didn’t Work?

Accepted Answer

Login links expire after a short time for security reasons. If yours expired, just go back to the login page and request a new one.

Question 7

I Have Multiple Accounts—How Do I Know Which Email To Use?

Accepted Answer

Use the email you’ve previously used to place orders. If you’re unsure, contact support and we’ll help you find the right one.

Question 8

Is This Password-less Login Method Safe?

Accepted Answer

Yes! Password-less login is a secure method used by many modern platforms. Your login link is unique and expires quickly to protect your account.

Question 9

Will My Past Order History Be Available On The New Website?

Accepted Answer

Yes! Your order history has been securely migrated to our new site. Once you log in using your email, you’ll be able to view your previous purchases under your account.

Question 10

What Happened To My Saved items, Wishlist, or Preferences?

Accepted Answer

As part of our move to the new website, we weren’t able to transfer saved items, wishlists, or personal preferences. We understand this may be disappointing and we’re truly sorry for the inconvenience. Our support team would be happy to help you find any products you previously saved.

Question 11

Will My Promo Codes Still Work?

Accepted Answer

Most valid promo codes will continue to work on the new site. If you experience any issues applying a code, reach out to customer support and we’ll make sure you get your discount.

Question 12

I'm Experiencing An Error Or A Page Isn't Loading Correctly. What Should I Do?

Accepted Answer

Try refreshing the page or clearing your browser cache. If the issue persists, please contact our support team with a screenshot or description of the error so we can fix it quickly.

Question 13

How Do I Contact Customer Support If I Have Other Issues?

Accepted Answer

You can reach us via:  Email: sleepwell@bigfigmattress.com Phone: 1-888-344-6547, Hours: Mon–Fri, 8 am–7 pm EST  We’re here to help with anything you need!

Question 14

Has Anything Changed With Pricing Or Product Quality?

Accepted Answer

Nope! Our pricing, product quality, and commitment to value remain exactly the same. The new site is just a better, faster way to shop.

Question 15

Why Did You Update Your Website?

Accepted Answer

We always want to give our customers the best experience, not only with our products, but when it comes to exploring and shopping those products. That's why we’ve refreshed our site and upgraded our technology to serve you better. The new site is faster, easier to use, and more secure—while keeping everything you love about our brand.

Question 16

Are You Still The Same Company I’ve Trusted For Years?

Accepted Answer

Absolutely. We’re still the same team, with the same values and dedication to quality, service, and community. This update is just part of our growth to serve you even better.

Question 17

Will I Still Receive The Same Emails And Updates?

Accepted Answer

Yes! If you were subscribed before, you’ll continue to receive updates, offers, and product news. You can manage your preferences anytime from your account.

Question 18

Accepted Answer

Question 19

Where Can I Buy a Big Fig Mattress?

Accepted Answer

Big Fig Mattresses are available exclusively online—you won’t find them in stores. Order directly from our website and get your mattress delivered straight to your door.  Worried about buying a mattress without trying it first? Don’t be, you’re covered with our 120-Night Sleep Trial. If you don’t love it, we’ll come pick it up and give you a full refund.

Question 20

Does Big Fig Have More Than One Mattress?

Accepted Answer

Yes, Big Fig offers more than one mattress to fit different sleep styles and comfort preferences: Big Fig Classic, Big Fig Luxe and Big Fig Firm. Compare all Big Fig mattresses here to find your perfect fit.

Question 21

How Much Weight Can A Big Fig Mattress Hold?

Accepted Answer

Up to 1,100 lbs for two sleepers and 550 lbs for a single sleeper—engineered for max support and zero sag. Get the full breakdown here.

Question 22

Are Big Fig Mattresses Made In The USA?

Accepted Answer

Yes, every Big Fig mattress is proudly made in the USA at our dedicated manufacturing facility in Cleveland, Ohio. This commitment to American-made craftsmanship ensures quality control, consistent materials and fast delivery. If you're searching for an American-made mattress that’s built to support plus-size sleepers and last for the long haul, Big Fig delivers comfort and durability straight from the heartland.

Question 23

How Do Big Fig Mattresses Compare To Foam Mattresses?

Accepted Answer

When comparing Big Fig mattresses vs. foam mattresses, the difference is night and day—especially for heavy people or plus-size sleepers. Big Fig hybrid mattresses combine high-density foam with individually wrapped steel coils to deliver responsive support and long-lasting durability. Unlike memory foam mattresses that compress under weight and create body impressions, Big Fig’s hybrid design pushes back where you need it most, keeping your spine aligned and your body supported all night long.  While foam mattresses often trap heat and make it harder to move or change positions, Big Fig’s spring system stays breathable and supportive—so you sleep on top of the mattress, not stuck inside it. For heavier bodies, restless sleepers or anyone tired of saggy foam, Big Fig is the best mattress alternative to memory foam.

Question 24

Do Big Fig Mattresses Have Fiberglass?

Accepted Answer

No, Big Fig mattresses are 100% fiberglass-free. Unlike some memory foam mattresses that use fiberglass as a flame retardant, Big Fig uses safe, non-toxic materials to meet flammability standards without compromising your health or peace of mind. If you're looking for a fiberglass-free mattress that’s safe, supportive, and built to last—especially for big and tall sleepers—Big Fig is the clear choice.

Question 25

Do Big Fig Mattresses Have A Break-In Period?

Accepted Answer

The mattress won't get “broken in” the way you might think. It's not designed to soften or get used to your body. But you might need to adjust to the new level of support, especially if you currently sleep on an old, sagging or unsupportive mattress. We recommend that you sleep on the mattress for at least 2 weeks before making any decisions, but we actually give you about 4 months to really get acquainted with great sleep, thanks to our 120-Night Trial.

Question 26

Will Big Fig Mattresses Accommodate Mixed-Sized Couples?

Accepted Answer

Yes! Big Fig mattresses are specifically engineered to support couples of different sizes—whether one partner is plus-sized and the other is not, or both partners need long-lasting, durable support. With up to 1,100 lbs. weight capacity, Big Fig delivers consistent, responsive support—no matter how the weight is distributed. Don’t just take our word for it—check out our customer reviews to hear how mixed-sized couples sleep better together on Big Fig.

Question 27

What Kind Of Mattress Is Big Fig?

Accepted Answer

Big Fig is a hybrid innerspring mattress specifically engineered for plus-size sleepers. Every Big Fig mattress combines a durable innerspring system of individually wrapped coils with multiple layers of high-density foams to deliver long-lasting support, enhanced comfort, and superior motion isolation.  Unlike all-foam mattresses that can sag or trap heat, the Big Fig hybrid mattress is designed for breathable comfort, reliable edge support and balanced firmness—ideal for people who need extra support without sacrificing pressure relief. If you're looking for a sturdy mattress that holds up night after night, Big Fig is built for the job.

Question 28

How Long Does A Big Fig Mattress Last?

Accepted Answer

Big Fig mattresses are built for long-term comfort and support and come backed by a Limited Lifetime Warranty. That means for as long as you own and use your Big Fig Classic, Firm or Luxe mattress, it’s covered against defects in materials and workmanship. This warranty includes coverage for issues like sagging over 1", broken coil, or loose handles when proper support is used. For the first 20 years, Big Fig will repair or replace the mattress at no additional cost. After that, you’ll still be eligible for a replacement at 50% of the retail value. See warranty for complete details.

Question 29

Will The Materials In Big Fig Mattresses Make Me Too Hot Or Cause Night Sweats?

Accepted Answer

Big Fig mattresses are engineered to help hot sleepers stay cooler throughout the night—especially plus-size sleepers who naturally generate more body heat. While we can’t control every factor that affects your sleep temperature, we’ve packed our mattresses with cooling technology designed to fight heat buildup and reduce night sweats.  The Big Fig Classic and Big Fig Firm feature a quilted surface infused with THERMOGEL COOLING® technology. This innovative treatment activates on contact with moisture (like night sweat), triggering a cooling sensation right at the surface. Beneath that, gel-infused foam layers and aerated latex promote airflow and wick away heat.  The Big Fig Luxe, uses LPDE cooling fabric that feels cool to the touch and activates with body heat for continuous temperature regulation—all while cushioning pressure points and keeping your spine aligned.  So, whether you're sleeping solo or with a partner, Big Fig’s hybrid design and breathable materials are built to help you sleep cooler, drier and more comfortably all night long.

Question 30

What Testing Has Been Done On Big Fig Mattresses?

Accepted Answer

Big Fig hybrid mattresses undergo third-party lab testing that simulates 20 years of use using a 350 lb. rolling weight, far exceeding typical industry standards.  The result? Virtually no sagging—less than 0.2" of surface impression. That means our mattresses outperform traditional innerspring and foam mattresses in maintaining shape, structure and sleep quality over time.  Check out our testing data here

Question 31

Can I Return The Big Fig Mattress If It Doesn’t Work For Me?

Accepted Answer

Yes, Big Fig offers a 120-Night Sleep Trial so you can test your new mattress at home and decide if it’s the right fit for your body, sleep style and comfort needs. This risk-free trial is automatically included with every Big Fig Mattress purchase—no forms or registration required.  If after sleeping on your Big Fig Mattress for at least two weeks you decide it’s not right for you, you can initiate a return anytime within the 120-night window. We’ll work with you to coordinate a hassle-free pickup and provide a full refund. Please note: our sleep trial is limited to one return per household.  Learn more about Big Fig’s 120-Night Trial and Return Policy.

Question 32

Can I Use A Heating Pad With A Big Fig Mattress?

Accepted Answer

Yes, you can safely use a heating pad with your Big Fig Mattress. Just make sure to follow the manufacturer’s instructions and safety guidelines for your specific heating pad. Always avoid prolonged use on high settings, and never place a heating pad directly between the mattress and another heat source.

Question 33

Accepted Answer

Question 34

How Does The Big Fig Classic Mattress Feel?

Accepted Answer

It’s a medium-firm hybrid with a cushioned top—soft on the surface, supportive underneath. Built to keep you comfortably on top of the mattress, not stuck in it.  Want more detail? Read the full breakdown here.

Question 35

How Tall Is The Bed When Using The Big Fig Classic Mattress, Foundation And Bed Frame?

Accepted Answer

When paired together, the Big Fig Classic Mattress, Heavy Duty Foundation and Steel Bed Frame create a total bed height of approximately 27.25 inches. That’s made up of a 12.5-inch medium-firm mattress, a 7-inch supportive foundation and a 7.75-inch heavy-duty steel bed frame. For easier ins and outs, try using the 2-inch Ultra Low Profile Foundation, bringing the total bed height to approximately 22.25 inches.

Question 36

What Are The Dimensions Of The Big Fig Classic Mattress?

Accepted Answer

Twin: 75”L x 38”W x 12.5”H Twin XL: 80”L x 38”W x 12.5”H Full: 75”L x 54”W x 12.5”H Queen: 80”L x 60”W x 12.5”H King: 80”L x 76”W x 12.5”H California King: 84”L x 72”W x 12.5”H Note: all dimensions may vary +/- 1 inch

Question 37

How Much Does The Big Fig Classic Mattress Weigh?

Accepted Answer

Twin: 68 lbs Twin XL: 73 lbs Full: 93 lbs Queen: 116 lbs King: 140 lbs California King: 135 lbs

Question 38

How Much Does The Big Fig Classic Mattress Cost?

Accepted Answer

Pricing varies by size, so your best bet is to head over to our Classic Mattress page for the latest details. You’ll find all available sizes, options and any current promos listed there.

Question 39

Accepted Answer

Question 40

How Does The Big Fig Firm Mattress Feel?

Accepted Answer

It’s on the higher end of the firmness scale and provides medium-firm support—great for stomach and back sleepers who want to stay aligned without feeling stiff. Learn more about the Big Fig Firm here.

Question 41

How Tall Is The Bed When Using The Big Fig Firm Mattress, Foundation And Bed Frame?

Accepted Answer

When paired with the Big Fig Heavy-Duty Foundation (7") and Metal Bed Frame (7.75"), the Big Fig Firm Mattress (11.5") creates a total bed height of approximately 26.25 inches. Prefer a lower sleep setup? opt for our 2-inch Ultra Low Profile Foundation instead, which brings the total height closer to 21.25 inches.

Question 42

What Are The Dimensions Of The Big Fig Firm Mattress?

Accepted Answer

Twin: 75”L x 38"W x 11.5”H Twin XL: 80”L x 38”W x 11.5”H Full: 75”L x 54”W x 11.5”H Queen: 80”L x 60”W x 11.5”H King: 80”L x 76”W x 11.5”H California King: 84”L x 72”W x 11.5”H Note: all dimensions may vary +/- 1 inch

Question 43

How Much Does The Big Fig Firm Mattress Weigh?

Accepted Answer

Twin: 56 lbs Twin XL: 60 lbs Full: 84 lbs Queen: 100 lbs King: 127 lbs California King: 126 lbs

Question 44

How Much Does The Big Fig Firm Mattress Cost?

Accepted Answer

Pricing varies by size. Check out the Big Fig Firm Mattress page for all available sizes, options and any current promos.

Question 45

Accepted Answer

Question 46

How Does The Big Fig Luxe Mattress Feel?

Accepted Answer

The Big Fig Luxe Mattress is designed to deliver the perfect balance of plush comfort and medium-firm support, making it ideal for side sleepers who need both pressure relief and alignment. It’s our softest hybrid mattress, offering a quilted, pillow-top surface that gently cradles your body, followed by responsive layers that provide underlying support where you need it most.

Question 47

How Tall Is The Bed When Using The Big Fig Luxe Mattress, Foundation And Bed Frame?

Accepted Answer

The Big Fig Luxe Mattress is 13 inches tall on its own. When paired with the 7-inch Heavy Duty Foundation and 7.75-inch Metal Bed Frame, the total bed height is approximately 27.75 inches.  If you prefer a lower profile, choose the 2-inch Ultra Low Profile Foundation instead. Combined with the metal frame, this setup gives you a total bed height of 25.25 inches—ideal for those who want the same luxury support with easier accessibility.

Question 48

What Are The Dimensions Of The Big Fig Luxe Mattress?

Accepted Answer

Twin: 75”L x 38”W x 13” Twin XL: 80”L x 38”W x 13”H Full: 75”L x 54”W x 13”H Queen: 80”L x 60”W x 13”H King: 80”L x 76”W x 13”H California King: 84”L x 72”W x 13”H Note: all dimensions may vary +/- 1 inch

Question 49

How Much Does The Big Fig Luxe Mattress Weigh?

Accepted Answer

Twin: 67 lbs Twin XL: 71 lbs Full: 100 lbs Queen: 119 lbs King: 146 lbs California King: 150 lbs

Question 50

How Much Does The Big Fig Luxe Mattress Cost?

Accepted Answer

Head over to our Luxe Mattress page for the latest details. Pricing varies by size, so you’ll find all available sizes, options, and any current promos listed there.

Question 51

Accepted Answer

Question 52

Does The Big Fig Mattress Come With A Foundation?

Accepted Answer

Big Fig Mattresses and Mattress Foundations are sold separately—but they’re better together. Our Sleep System pairs a high-quality mattress with a foundation designed to support bigger bodies and extend the life of your mattress. It’s the duo built to handle more weight, reduce sagging and deliver serious support for sleep that’s as strong as you are.

Question 53

Where Is The Big Fig Heavy Duty Foundation Made?

Accepted Answer

The Big Fig Heavy Duty Foundation is handcrafted just south of Cleveland, Ohio—built exclusively to support Big Fig Mattresses. We don’t outsource the backbone of your bed. It’s American-made and purpose-built to hold up under pressure—so your mattress can deliver maximum support and comfort, night after night.

Question 54

Can I Put The Big Fig Heavy Duty Foundation Directly On The Floor?

Accepted Answer

Yes, if your floor is solid, flat, and smooth and can support at least 1,250 lbs (that’s the weight of a queen-sized Big Fig setup. No bed frame? No problem. The Big Fig Heavy Duty Foundation is strong enough to hold its own, even when placed directly on the floor. Just make sure your flooring is sturdy and level, so you get the full support your mattress was built to deliver.

Question 55

Will The Big Fig Heavy Duty Foundation Fit Up My Stairwell?

Accepted Answer

Yes. The Big Fig Heavy Duty Foundation ships in smaller, easy-to-handle boxes—so whether you’re doing the heavy lifting or using our White Glove Delivery service, getting it up narrow stairwells or through tight hallways is no problem.

Question 56

Can I Return The Big Fig Heavy Duty Foundation?

Accepted Answer

The Big Fig Heavy Duty Foundation is not eligible for return. Our 120-Night Sleep Trial and Return Policy apply to mattresses only.

Question 57

What Are The Dimensions Of The Big Fig Heavy Duty Foundation?

Accepted Answer

Twin: 38” W x 75” L x 7” H Twin XL: 38” W x 80” L x 7” H Full: 54” W x 75” L x 7” H Queen: 60” W x 80” L x 7” H King: 76” W x 80” L x 7” H California King: 72” W x 84” L x 7” H All dimensions are +/- 1 inch

Question 58

How Much Does The Big Fig Heavy Duty Foundation Weigh?

Accepted Answer

Twin: 46 lbs Twin XL: 48 lbs Full: 63 lbs Queen: 73 lbs King: 86 lbs California King: 83 lbs

Question 59

What Are The Dimensions Of Heavy Duty Foundation Shipping Box?

Accepted Answer

Twin/Twin XL: 78" x 13" x 8" Full: 75" x 16" x 10" Queen: 76" x 16" x 10" King: 78" x 16" x 10" Cal King: 80" x 13" x 13"

Question 60

How Much Does The Big Fig Heavy Duty Foundation Cost?

Accepted Answer

Prices vary by size and may change over time, so for the most accurate and up-to-date info, check out the Heavy Duty Foundation product page.

Question 61

Accepted Answer

Question 62

Is there a Height Difference Between The Ultra Low Profile And Heavy Duty Foundations?

Accepted Answer

Yes. There’s a 5" height difference. The Big Fig Heavy Duty Foundation stands 7" high, while the Big Fig Ultra Low Profile Foundation is just 2" high.

Question 63

Can I Return The Ultra Low Profile Foundation?

Accepted Answer

The Big Fig Ultra Low Profile Foundation isn’t eligible for return—it’s not included in our 120-Night Sleep Trial. If you need help deciding if it’s right for you, reach out before you buy. We’re here to make sure you get the perfect sleep setup.

Question 64

How Is The Ultra Low Profile Foundation Shipped?

Accepted Answer

The Big Fig Ultra Low Profile Foundation ships in one compact, sturdy box straight to your doorstep via FedEx—just like your mattress. Prefer a hands-off setup? Choose White Glove Delivery at checkout and we’ll handle it for you.  Dimensions Of Ultra Low Profile Foundation Shipping Box: Twin/Twin XL: 78" x 13" x 8" Full: 75" x 16" x 10" Queen: 76" x 16" x 10" King: 78" x 16" x 10" Cal King: 80" x 13" x 13"